- Stroller / pram accessible
- Animals or pets allowed
- Public transportation nearby
- Infant seats available
- Not wheelchair accessible
Delays or diverted arrivals
In case of delayed disembarkation, changes to the docking time or significant delays in leaving the ship, the customer must inform Discover Italy as soon as possible in order to check the possibility to wait or reschedule the service without extra costs.
If Discover Italy is not available to wait or reschedule due to operational reasons and/or no timely communication is received, the service may be considered a no-show, and no refund will be due.
General information
According to Italian law, it is strictly forbidden to place luggage inside the passenger compartment. In case of extra or oversized baggage that does not fit in the trunk, the driver may refuse the service for safety reasons and no refund will be due.
Any additional costs incurred due to extra baggage (for example upgrading to a larger vehicle, arranging a second vehicle or storage) will be borne by the passengers and must be paid on the spot.
In the event of malfunction, technical failure or damage, the assigned vehicle may be replaced with another of the same or higher category/quality level.
Important – Transfer options and routes
Many of our transfer services offer different route options so you can book the solution that best fits your itinerary. For this product, typical options include, for example:
- Civitavecchia Cruise Terminal ↔ Rome city center (hotel/apartment)
- Civitavecchia Cruise Terminal ↔ Rome Fiumicino Airport (FCO)
- Civitavecchia Cruise Terminal ↔ Rome Ciampino Airport (CIA)
Each option has a different route and a different fare. Please carefully check the options and notes provided in the product description before completing your booking, to make sure you select and pay for the correct route and vehicle type
for your journey.
Contact details and meet & greet
To ensure smooth meet & greet operations, we strongly recommend that at least one passenger provides a mobile phone number that is active and reachable in Italy (ideally the same number entered at the time of booking).
We also highly recommend downloading and using the WhatsApp messaging app, which allows our ground staff and drivers to contact you quickly in case of any changes, delays or difficulties in locating each other.
Discover Italy cannot be held responsible if passengers are unable to meet our staff or driver at the agreed meeting point due to being unreachable or not answering calls/messages.
Frequently Asked Questions (Transfer FAQ standard)
– Is this a round-trip transfer?
No. Each booking is for a one-way transfer only
on the date you select.
– If it’s a one-way transfer, why am I asked to provide both arrival and departure details?
Our system is used for different types of transfers (arrivals and departures), and we are not able to predict which option you will choose. For this reason, the form may ask for more details than strictly necessary.
Feel free to provide only the information that is relevant
for your transfer (for example, your ship name and scheduled docking time, or your flight details
if you are heading to the airport). Where a field is not applicable, you can simply enter “N/A”.
– If I need a round-trip transfer, what should I do?
You can easily book a round-trip by making two separate bookings, one for each travel date (outbound and return).
– What time will I be picked up from the cruise terminal or hotel?
The time you select during the booking process will be considered as your requested pick-up time.
If you are not sure which time to choose (for example in relation to your ship’s disembarkation time or flight departure), you can contact us before booking
and we will be happy to assist you in choosing the most suitable pick-up time.
– I selected a pick-up time later than my ship’s scheduled arrival. Is that OK?
Your driver will plan to meet you based on the original scheduled docking or disembarkation time
indicated at the time of booking.
Remember that you already have complimentary waiting time included in the price(up to 60 minutes for port arrivals), which is usually more than enough for disembarkation procedures. Please always select the time slot closest to your actual scheduled arrival time, not significantly later.
